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Your Rights, Our Rules, and How They Work Together

Our legal terms exist to set clear expectations — what we can offer, what you agree to when you open an account, and how access is determined by the state laws where you live.

State-eligible access onlyAccount terms apply at registrationPayPal, Venmo, Play+ governed by wallet T&CsPrivacy policy covers all data we holdContact us to request changes
toploot Your Rights, Our Rules, and How They Work Together
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

Questions about your account terms, a data request, or a transaction dispute? We have three ways to get you to the right team. For urgent account issues — especially anything involving a PayPal or Venmo payment hold — live chat is the fastest path. Email works well for formal requests that need a written record.

Live Chat Available directly from your account dashboard. Use this for active account issues, payment disputes involving PayPal or Venmo, and urgent access questions.
Email Support Send formal data requests, legal inquiries, or policy questions to our support address. We aim to respond within one business day for written requests.
Account Help Center Our help center covers identity verification steps, state eligibility checks, and how to request account changes or data deletion under our privacy policy.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Security and data handling are not abstract promises here — they show up in how your account actually works. Identity verification happens once, during account setup, using document checks that confirm you are who you say you are before any withdrawal can be processed. We do not store full payment credentials for PayPal, Venmo, or Play+ on our servers; those transactions are handled through each wallet's own secure infrastructure. Your data is never used to market third-party products to you.

Cookie Policy We use cookies to keep your session active and remember your account preferences. You can manage cookie settings from your browser at any time without losing your account data.
Data Retention We keep your account and transaction data only as long as required by applicable financial compliance rules. Once that period ends, data is deleted or anonymized on a set schedule.
Account Security Account access uses two-step verification. If you lose access to your registered device, our support team walks you through a secure identity re-verification process before restoring access.
Right to Request Changes You can request a copy of your data, ask us to correct inaccuracies, or request deletion. Submit those requests via live chat or email and we will confirm receipt within one business day.

Common Questions About Our Legal Terms and Policies

These are the policy questions we hear most from American players. If yours is not here, live chat and email both connect you to someone who can answer it directly.

Access depends on your state's laws governing online gaming. We restrict accounts for states where online casino or sportsbook activity is not permitted under local law. Check eligibility when you create your account.

You agree to our terms of service, privacy policy, and any specific conditions tied to your chosen payment method — PayPal, Venmo, or Play+ each carry their own wallet agreements alongside ours.

Submit a data request through live chat or email. We confirm receipt within one business day and process the request in line with applicable data-privacy obligations for your state.

We retain records only as long as required by financial compliance rules. Once that retention window closes, data is deleted or anonymized. We do not hold it beyond what the law requires.

We do not sell your personal data for advertising. Data is shared only with payment processors like PayPal, Venmo, and Play+ to complete your transactions, and with identity verification partners during account setup.

Contact us via live chat for the fastest resolution path. For formal disputes, email support creates a written record. All disputes are handled under the jurisdiction stated in our full terms document.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.